Windhu - "Pulse"

Staff engagement, a concept praised for its ability to motivate employees and cultivate a positive work environment, can sometimes become a double-edged sword.  Initially, the intention behind organizing non-work-related activities, such as futsal competitions, was noble. These endeavours sought to provide employees with opportunities to connect and engage beyond the confines of their workspaces. The vision was to ignite motivation and foster unity. However, somewhere along the way, the true essence of these activities became distorted. The Penalties of Being Human Ironically, in their pursuit of encouraging staff engagement, companies implemented attendance marking systems and penalties for absence or tardiness. What was once voluntary and enjoyable participation has now been replaced by fear-driven coercion. Employees attend these events not out of genuine interest or enjoyment, but out of the dread of being shamed, penalized, or left out. The spirit of choice and voluntary engag...

In the pursuit of excellence, organizations often turn to ISO certifications as a symbol of their commitment to quality management. However, it's not uncommon to witness a stark contrast between a company that genuinely strives for quality and one that merely focuses on satisfying auditors during certification periods. This disparity is rooted in the misconception that documentation alone can create a culture of quality.  ISO Certifications  ISO certifications, such as ISO 9001:2015, establish a framework for quality management systems, emphasizing processes, inputs, outputs, and metrics. While these standards provide guidelines for organizations, their true value lies in fostering a culture of continuous improvement and customer satisfaction. Unfortunately, some companies perceive certification as a mere paperwork exercise rather than a catalyst for achieving true quality. The Audit Illusion During certification audits, organizations may prioritize matching inputs and outputs...